Thank You For Calling

Available on an easy to use CD, this program will help your students or clients with aphasia or brain injury gain confidence in their ability to make and receive phone calls. Also great for ESL learners. Use the manual and audio CD to easily find appropriate exercises to challenge clients to listen for details, identify key auditory information, and use strategies for recall.

 

The Auditory Processing unit presents 60 realistic phone messages.  Messages from several types of businesses tell about hours, location, movie showtimes, and the like. There are also several messages such as might be found on a personal answering machine. The messages range in type, and from one-sentence to paragraph length. The follow-up questions range from yes/no-type to open-ended to cognitively challenging. The Verbal Expression unit was designed for role-playing phone calls—a great activity in a group. For each scenario—for example, calling a shoe repair shop, an optician, a pizza place—there is a list of information the client is to investigate. The manual provides scripts for the audio messages, complete instructions, suggested compensatory strategies, and carryover suggestions to do at home.